GleamConnect Cookie Policy

Provider: Gleam Connect Ltd
Company number: [insert after incorporation]
Registered office: [insert registered office]
Country of incorporation: Ireland
Primary contacts: legal@gleamconnect.com | privacy@gleamconnect.com | support@gleamconnect.com
Last updated: 18 April 2026
Status: Draft legal pack for implementation and external solicitor review before production launch

This cookie policy explains how GleamConnect uses cookies and similar technologies on the official website, clinic portal, and user-facing websites. Mobile and tablet applications may use analogous local storage or SDK identifiers for similar purposes.

This policy is drafted with reference to the GDPR, Directive 2002/58/EC, and the Irish ePrivacy framework including the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations.

1. What are cookies?

Cookies are small files or identifiers placed on your browser or device. Similar technologies can include local storage, tokens, pixels, SDK identifiers, or device-level preference stores.

2. Types of cookies we use

2.1 Strictly necessary cookies

These are required for the website or web application to function and cannot be switched off in our systems. They may be used for:

• login and session continuity;
• CSRF and authentication protections;
• load balancing and secure routing;
• remembering consent choices;
• fraud prevention and service integrity.

2.2 Functional cookies

These remember preferences such as language, interface state, or non-essential convenience settings. We use these only where lawful and, where required, after consent.

2.3 Analytics cookies

We may use limited analytics cookies to understand traffic, performance, and product quality. We will seek consent where required before placing non-essential analytics cookies.

2.4 Marketing cookies

At the date of this version, GleamConnect does not intend to deploy behavioural advertising cookies by default. If that changes, this policy and the cookie banner will be updated before such cookies are placed.

3. Legal basis

Strictly necessary cookies are used because they are required to deliver the requested service securely.

Non-essential cookies are used only where we have a lawful basis, which may include consent where required.

4. How to manage cookies

You can manage or block cookies through:

• the cookie banner or preference centre where available;
• your browser settings;
• device-level settings for mobile apps where applicable.

Blocking some cookies may affect functionality, especially login, saved preferences, and booking flows.

5. Retention

Cookie duration varies. Some cookies are session-only and expire when you close your browser. Others persist for a defined period unless deleted sooner by you or cleared by the service.

6. Third-party cookies

Where third-party tools are used, they may set or read cookies subject to their own policies. We will identify material third-party cookie providers in the preference centre or service notices where applicable.

7. Contact

For questions about cookies or tracking technologies, contact privacy@gleamconnect.com.