GleamConnect – Terms of Service
Last updated: 10 February 2026
Operated by Nina Marketing Ltd (Company No. 765056)
8 Moylaragh Lane, Balbriggan, Dublin, K32 T044, Ireland
Contact: support@gleamconnect.com | Legal: legal@gleamconnect.com
IMPORTANT NOTICE (PLEASE READ)
These Terms contain disclaimers and limitations of liability, including important provisions on:
(i) the Platform’s role as a software provider and not a medical provider,
(ii) AI-assisted features and required human oversight,
(iii) Clinic responsibilities as data controller and service provider, and
(iv) limitations of liability and indemnities.
If you do not agree to these Terms, do not use the Services.
1. Definitions
In these Terms:
“Account” means a registered user profile enabling access to the Services.
“AI Features” means features that generate suggestions, summaries, or recommendations using statistical or machine-learning methods.
“Clinic” means a business customer using the Services to operate its clinic, salon, practice, or similar establishment.
“Clinic Data” means data submitted to or processed within the Services by or on behalf of a Clinic, including patient/client data.
“End User” means a patient/client or consumer who uses an app, booking interface, or related functionality.
“Services” means the GleamConnect websites, web applications, APIs, and mobile/tablet applications and related services.
“Staff” means individuals authorised by a Clinic to access the Services on its behalf (employees, contractors, practitioners, specialists).
“Subscription” means a paid plan granting access to the Services on a recurring basis.
“Terms” means these Terms of Service and any documents incorporated by reference.
“User” means any person accessing or using the Services, including Clinic users, Staff, and End Users where applicable.
Words importing the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation.
2. Who We Are and How to Contact Us
The Services are operated by Nina Marketing Ltd (Company No. 765056), registered office: 8 Moylaragh Lane, Balbriggan, Dublin, K32 T044, Ireland.
Support: support@gleamconnect.com. Privacy: privacy@gleamconnect.com. Legal notices: legal@gleamconnect.com.
3. Acceptance and Eligibility
By accessing or using the Services you confirm that you:
(a) have read and understood these Terms; and
(b) agree to be bound by them.
If you use the Services on behalf of a Clinic or other organisation, you represent and warrant that you have authority to bind that organisation and that organisation will be responsible for your acts and omissions.
4. The Services and Our Role
4.1 Software Provider Only
GleamConnect provides software tools that help Clinics manage administrative and operational activities (such as bookings, staff scheduling, client records, messaging, inventory, and reporting).
GleamConnect is not a medical provider and does not provide medical, clinical, cosmetic, or healthcare services. GleamConnect does not supervise Staff, does not set Clinic policies, and does not control the delivery of treatments.
4.2 Clinic as Service Provider
Clinics are the service providers to End Users. Clinics are solely responsible for:
(i) treatments and services offered, (ii) staff credentialing and supervision, (iii) clinical decision-making and patient suitability, (iv) informed consent and contraindications, (v) aftercare and outcomes, and (vi) compliance with applicable laws, professional obligations, and regulatory requirements.
5. AI Features and Human Oversight
5.1 Assistive Function
AI Features are provided for operational assistance (for example, suggesting appointment slots or summarising information). AI output may be incomplete, inaccurate, or inappropriate for a given context.
5.2 No Medical Advice
AI Features do not provide medical advice, diagnosis, or treatment recommendations. AI output must not be relied upon as a substitute for professional judgement.
5.3 Human Review Required
Clinics and Staff must review and verify AI outputs before using them for any purpose. Clinics remain solely responsible for all decisions, actions, and outcomes arising from AI-assisted workflows.
6. Accounts, Access Controls and Security
You must keep login credentials confidential and secure. You must not share credentials or allow unauthorised access. You must promptly notify us of any suspected compromise, unauthorised access, or security incident involving your Account or Clinic Data.
We may implement security features such as multi-factor authentication and session controls. We may suspend access where we reasonably believe there is a security risk or suspected misuse.
7. Acceptable Use
You must use the Services lawfully and in accordance with these Terms. You must not:
(a) use the Services to violate any law or third-party rights;
(b) upload or transmit malware or malicious code;
(c) attempt to access systems or data without authorisation (including penetration testing, scanning, or exploitation) without our prior written approval;
(d) scrape, harvest, or systematically extract data from the Services except as expressly permitted;
(e) reverse engineer, decompile, or attempt to derive source code (except where prohibited by law);
(f) interfere with service availability or security;
(g) submit unlawful, defamatory, harassing, hateful, or discriminatory content.
8. Clinic Data, Ownership and Licences
8.1 Clinic Data Ownership
As between the parties, Clinics retain all rights in Clinic Data. GleamConnect does not claim ownership of Clinic Data.
8.2 Limited Licence to Operate the Services
Clinics grant GleamConnect a limited, worldwide, non-exclusive licence to host, process, transmit, display and otherwise use Clinic Data solely to provide, maintain, secure, and improve the Services and to comply with legal obligations.
8.3 Prohibited Content
Clinics must not upload content that violates law or third-party rights. Clinics are responsible for ensuring Clinic Data is accurate, lawful, and collected/processed with a valid legal basis.
9. Data Protection and Privacy
Our processing of personal data as controller is described in the Privacy Policy. Where we process Clinic Data on behalf of Clinics, the Data Processing Agreement (DPA) applies and forms part of these Terms for Clinic subscriptions.
Clinics acknowledge that they are controllers for patient/client data processed through the Services and that they are responsible for providing appropriate notices and obtaining consent where required, including for special category (health) data.
10. Subscriptions, Billing and Taxes (Clinics)
Subscription fees, billing frequency, and included features are as displayed at checkout or in the Clinic account. Fees are billed in advance and renew automatically unless cancelled in accordance with these Terms and the Subscription & Refund Policy.
Clinics are responsible for all applicable taxes (including VAT) unless stated otherwise. Failure to pay may result in restriction, suspension, or termination of access.
11. End Users and Bookings
Where End Users use booking features, Clinics remain responsible for the booking terms, cancellations, refunds for treatments, and customer service. GleamConnect may provide tools to facilitate communications but does not become a party to the treatment contract between Clinic and End User.
12. Service Availability, Updates and Support
We aim to provide reliable services but do not guarantee uninterrupted availability. Maintenance, updates, security patches, and third-party outages may occur.
We may modify or discontinue features. If a change materially reduces core paid functionality, we will use reasonable efforts to provide notice.
13. Intellectual Property
The Services and all related intellectual property rights are owned by or licensed to GleamConnect. Except for the limited rights granted to use the Services, no rights are transferred.
You must not remove proprietary notices or use our trademarks without permission.
14. Suspension and Termination
We may suspend or terminate access immediately where:
(a) you breach these Terms;
(b) payment is overdue;
(c) we reasonably believe your use poses a security, legal, or patient safety risk; or
(d) required by law.
Clinics may cancel subscriptions as described in the Subscription & Refund Policy. On termination, access may end and data export may be provided where feasible and lawful.
15. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant that the Services will be error-free, uninterrupted, or that outputs (including AI outputs) will be accurate or fit for a particular purpose.
Nothing in these Terms affects rights that cannot be excluded under applicable law.
16. Limitation of Liability
Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under law.
Subject to the above and to the maximum extent permitted by law:
(a) we are not liable for indirect or consequential losses (including loss of profits, revenue, goodwill, or data), even if foreseeable;
(b) our total aggregate liability arising out of or in connection with the Services will be limited to the amounts paid by the Clinic to GleamConnect for the Services in the twelve (12) months preceding the event giving rise to liability (or such other cap as agreed in writing).
Clinics remain responsible for their treatments, staff actions, and compliance obligations.
17. Indemnity (Clinics)
Clinics will indemnify and hold harmless GleamConnect from claims, losses, liabilities, and expenses arising from:
(a) the Clinic’s treatments and services, including medical or cosmetic outcomes;
(b) the acts or omissions of Staff;
(c) Clinic Data that is unlawful, inaccurate, or infringes third-party rights; and
(d) breach of these Terms by the Clinic or its users,
except to the extent caused by GleamConnect’s breach of these Terms or applicable law.
18. Confidentiality
Each party will keep confidential any non-public information obtained from the other party in connection with the Services and will use it only to perform its obligations. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.
19. Changes to These Terms
We may update these Terms. Where changes are material, we will provide reasonable notice. Continued use of the Services after the effective date constitutes acceptance.
20. Governing Law and Jurisdiction
These Terms are governed by Irish law. The courts of Ireland have exclusive jurisdiction, subject to mandatory consumer protections where applicable.
21. Miscellaneous
Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or successor.
Severability: If any provision is held invalid, the remainder remains in effect.
Entire Agreement: These Terms, together with incorporated policies and any subscription order, constitute the entire agreement.
Waiver: Failure to enforce is not a waiver.